Customer retention strategies
Module 1 | Introduction |
---|---|
Unit 1 | Good Customer Relationship 1 |
Unit 2 | Understanding Your Customers - 2 |
Unit 3 | How To Calculate Customer Lifetime Value. 3 |
Module 2 | Customer satisfaction |
Unit 1 | How To Keep Your Customers Happy. 4 |
Unit 2 | How To Get Your Customers To Say Wow. 5 |
Unit 3 | Proven Methods of Customer Retention. 6 |
Unit 4 | The Art of Customer Follow Up. 7 |
Module 3 | CRM |
Unit 1 | Customer Relationship Management Software - The Benefits. 13 |
Unit 2 | Choosing a CRM. 14 |
Module 4 | Marketing to existing customers |
Unit 1 | Loyalty Marketing Programs. 8 |
Unit 2 | Promotional Items To Enhance Customer Relations. 9 |
Module 5 | Handling customer issues |
Unit 1 | Handling Customer Complaints. 10 |
Unit 2 | How To Deal With Difficult Customers. 11 |
Unit 3 | Introducing The Seven Deadly Sins of Customer Service. 12 |
Unit 4 | Customer Service Over The Phone |
Module 6 | Ebooks |
Unit 1 | Customer Rentention Strategies Mindset and Motivation ebooks |