Customer retention strategies
| Module 1 | Introduction |
|---|---|
| Unit 1 | Good Customer Relationship 1 |
| Unit 2 | Understanding Your Customers - 2 |
| Unit 3 | How To Calculate Customer Lifetime Value. 3 |
| Module 2 | Customer satisfaction |
| Unit 1 | How To Keep Your Customers Happy. 4 |
| Unit 2 | How To Get Your Customers To Say Wow. 5 |
| Unit 3 | Proven Methods of Customer Retention. 6 |
| Unit 4 | The Art of Customer Follow Up. 7 |
| Module 3 | CRM |
| Unit 1 | Customer Relationship Management Software - The Benefits. 13 |
| Unit 2 | Choosing a CRM. 14 |
| Module 4 | Marketing to existing customers |
| Unit 1 | Loyalty Marketing Programs. 8 |
| Unit 2 | Promotional Items To Enhance Customer Relations. 9 |
| Module 5 | Handling customer issues |
| Unit 1 | Handling Customer Complaints. 10 |
| Unit 2 | How To Deal With Difficult Customers. 11 |
| Unit 3 | Introducing The Seven Deadly Sins of Customer Service. 12 |
| Unit 4 | Customer Service Over The Phone |
| Module 6 | Ebooks |
| Unit 1 | Customer Rentention Strategies Mindset and Motivation ebooks |