Customer retention strategies

Customer retention strategies

Module 1 Introduction
Unit 1 Good Customer Relationship 1
Unit 2 Understanding Your Customers - 2
Unit 3 How To Calculate Customer Lifetime Value. 3
Module 2 Customer satisfaction
Unit 1 How To Keep Your Customers Happy. 4
Unit 2 How To Get Your Customers To Say Wow. 5
Unit 3 Proven Methods of Customer Retention. 6
Unit 4 The Art of Customer Follow Up. 7
Module 3 CRM
Unit 1 Customer Relationship Management Software - The Benefits. 13
Unit 2 Choosing a CRM. 14
Module 4 Marketing to existing customers
Unit 1 Loyalty Marketing Programs. 8
Unit 2 Promotional Items To Enhance Customer Relations. 9
Module 5 Handling customer issues
Unit 1 Handling Customer Complaints. 10
Unit 2 How To Deal With Difficult Customers. 11
Unit 3 Introducing The Seven Deadly Sins of Customer Service. 12
Unit 4 Customer Service Over The Phone
Module 6 Ebooks
Unit 1 Customer Rentention Strategies Mindset and Motivation ebooks
Posted by / September 26, 2018
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