Handling Customer Complaints. 10 – Online Training Ecommerce, Marketing and Business Skills

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Module 1	Introduction	+
Unit 1	Good Customer Relationship 1
Unit 2	Understanding Your Customers - 2
Unit 3	How To Calculate Customer Lifetime Value. 3
Module 2	Customer satisfaction	+
Unit 1	How To Keep Your Customers Happy. 4
Unit 2	How To Get Your Customers To Say Wow. 5
Unit 3	Proven Methods of Customer Retention. 6
Unit 4	The Art of Customer Follow Up. 7
Module 3	CRM	+
Unit 1	Customer Relationship Management Software - The Benefits. 13
Unit 2	Choosing a CRM. 14
Module 4	Marketing to existing customers	+
Unit 1	Loyalty Marketing Programs. 8
Unit 2	Promotional Items To Enhance Customer Relations. 9
Module 5	Handling customer issues	-
Unit 1	Handling Customer Complaints. 10
Unit 2	How To Deal With Difficult Customers. 11
Unit 3	Introducing The Seven Deadly Sins of Customer Service. 12
Unit 4	Customer Service Over The Phone
Module 6	Ebooks	+
Unit 1	Customer Rentention Strategies Mindset and Motivation ebooks